Payment Method
The fees for Pool Academy Aquatics Limited courses will be paid at the start of
the course. Payments can be done via our online
booking system using a debit/ credit card ONLY. Upon joining, a
REGISTRATION fee and a TERM fee MUST be paid to Pool Academy Aquatics Limited.
All fees are non-refundable. NO
CASH PAYMENTS will be taken due to hygiene purposes.
Credit notes will only be issued for serious sickness (i.e fractures/ breaks)
during the term with a valid medical certificate and on approval from
management.
In the event of a force majeure, all fees will not be refunded but missed
lessons will be rescheduled.
In April of every year, the
REGISTRATION fee must be paid to Pool Academy Aquatics Limited. This is a
requirement for all Individual Members of Pool Academy Aquatics Limited. This
fee amount may change yearly.
The registration fee is valid for one
swim season ONLY. The duration of each swim season starts from the month of
April each year and ends in March of the next year (One Swim Season at Pool
Academy Aquatics Limited is a period of 1 YEAR) – though new registrations are
taken throughout the year WITH FULL PAYMENT OF REGISTRATION FEE.
All payments MUST be done at the
BEGINNING OF EVERY TERM for that particular term of swimming. If no payment is
made, the member WILL NOT be allowed to swim.
Refund
Policy
Pool Academy Aquatics Limited does not offer any refunds once fees have been
paid. If any lesson is missed out by the member, it is the responsibility of
that member and Pool Academy Aquatics Limited WILL NOT refund this lesson in
terms of money or a “catch up” lesson.
If any lesson is cancelled by Pool
Academy Aquatics Limited, this is the only time a “catch up” lesson will be
arranged.
If a catch up class is provided, you
will be informed of the date and time prior to the catch up class. Refunds will
NOT be given if a child misses the swimming class due to being on holiday,
school trip or any other event.
Cancellation Policy
Customers can cancel their booking within 24 hours without having attended any
courses; refunds will be made back to the payment solution used initially by
the customer. Please allow for up to 45 days for the refund transfer to be
completed.
